Reviewed by Sefaorhan a TripAdvisor traveler. 23rd February 2020 Turkey
“Great place to stay”
Am very pleased to stay at Rotana Amman with all good experience that I had , am definitely going to stay here next time , being a modern hotel and with avaialble facilities am recommending this hotel .
Reviewed by Yasserhalawa a TripAdvisor traveler. 11th February 2020
We were very delighted to have chosen Rotana for our wedding night. Excellent service and awesome view. Clean room and very delicious breakfast. Front disk and home service are bery nice and professional as well
Reviewed by Ishqedef a TripAdvisor traveler. 10th February 2020
When i made the reservation i selected a smoking room and made a note that its my wedding night, to prepare it for the occasion.
I arrived at the hotel, gave my bags to the concierge and headed for check-in.
The agent informed me that my room is a smoking room as requested.
I went to the room and found out that its a non smoking one, the bags took 30 minutes to arrive after calling front desk who transferred me to concierge who didn't even pick up , then i called front desk again and they passed the massage.
The room wasn't at all prepared for a wedding night i excepted to see a flower bed , maybe my expectations for 5* hotel is a bit high, but that is the least to be done.
When i asked the check-in agent he said that because they had to change the room into a smoking one at the time of check in (lie its non smoking)
they couldn't arrange it.
Room and facilities were very clean.
Valet and concierge staff are very polite.
The only problem i had was the wrong information (lies) given to me
Reviewed by Waelfaqeyat a TripAdvisor traveler. 6th February 2020 Palestinian Territories
“hotel was very good”
hotel location is very good near shopping center , staff at front desk are very kinds during check in and check out process , front door staff are very helpful , staff in workshop event are very kinds and give all assistance need, sales manager was very good alos and keep calling to make sure all is Ok
Reviewed by Malk a TripAdvisor traveler. 30th January 2020 India
Excellent location, staff was very courteous and the service was good too. The breakfast buffet options could have been better. Room was very spacious with a beautiful view of Amman city.enjoyed my stay
Reviewed by Sascrat a TripAdvisor traveler. 26th January 2020 California
Spent one night here after your of Petra while waiting for flight out. Hotel is modern and brand new. Light switches were complicated. Room was spacious and had nice view. Service was excellent; everyone was trying to please.
Biggest complaint is that it is in a business area with few places to walk to. We had dinner at the hotel, which was fine, but we would have preferred more options. That is why location is only 3 stars.
Reviewed by Crystalcatoney a TripAdvisor traveler. 18th January 2020 Jordan
This is one of the better hotels here in the amman.
The view from the rooms.
and the bathrooms are really what you're paying for.
There's a bad language barrier .
the TV didn't work the first night , could not sleep the second night .the f
Room service was fast but food did not have every thing they promised on the menu.
the view I recommend it for the view only.
Reviewed by Bughaleb a TripAdvisor traveler. 11th January 2020
“my second home”
the hotel where can i feel so comfortably the atmosphere very good but i think you must to have
special offer for the membership who always stay in your hotel
everything is good and am always and still in booking at the Rotana
Reviewed by Cpopp a TripAdvisor traveler. 11th January 2020
“great rooms and view under the Club Rotana treatment”
Very nice rooms and facilities. the only problem is language difficulties on part of some of the employees. No clear indications in the beginning on the Club Rotana treatment. Great view and good location. Great breakfast
Reviewed by Callum M a TripAdvisor traveler. 10th January 2020
“Worth the View”
We had a great stay at the Rotana. We paid for club access that allowed us to have a great experience. The room was brilliant with a great view across the city. We also would recommend the cocktail bar, best service we have had in our world travels from the barman.
Harrison United Kingdom 25th February 2020 Source: Booking.com
Exceptional Good: Very clean
Pakinaz Saudi Arabia 25th February 2020 Source: Booking.com
Lovely holiday Good: The receptionists and Front Desk Manager, Food and Beverage Managers were more than helpful, kind and accommodating. They should be commended for their hard work
Ali Qatar 25th February 2020 Source: Booking.com
Exceptional Good: هادي ونظيف
Bad: لاشي يذكر
Mohammed Qatar 24th February 2020 Source: Booking.com
Good Good: موقعة المميز
Bad: حجزت سويت ثم عند الوصول طلبت غرفتين بدل السويت الا ان الموظفين لم يكونوا متعاونين بهذا الجانب ولم يبدوا أي محاولة حتى لتسهيل الامر .. ايضاً الازعاج فعند النوم مثلا يأتي احد الموظفين ويطرق الباب ولا يذهب عندما لايستجاب له احد ( نائم ) فيستمر بطرق الباب والجرس الا ان تفتح له !
Mohammad Saudi Arabia 23rd February 2020 Source: Booking.com
Best stay in jordon Good: Everything, i felt like home..... Nice veiw. Perfect location. Friendly staff.
محمد Saudi Arabia 22nd February 2020 Source: Booking.com
Exceptional Good: موقع الفندق ممتاز الطاقم جميل ومتعاون جدا وراقي في تعاملهم ... شكرا فريق العمل
Bad: السرير و وسادة النوم غير مريحه نوع ما
Jon Fandl 22nd February 2020 Source: Google
Der Wohnort war in jeder Hinsicht sehr schön und wunderbar. Danke
Ronald Lebanon 22nd February 2020 Source: Booking.com
Very Good Good: The rooms are exeptional an amazing view. The breakfast is royal and the team very welcoming. I recommend it as it the best in Amman
Bad: The lobby is not as expected for a 5* hotel
Paola Italy 22nd February 2020 Source: Booking.com
Excellent Good: La sala colazione
Azzam United States Of America 21st February 2020 Source: Booking.com
Very Good Good: The place is super clean.
Bad: I was told that the breakfast is from 6:30 to 11:30. When I went to eat breakfast at 10:40 the restaurant was closing. They told me we already closed but you can eat if you want from the left over. I was shocked. I paid already for two breakfast meals for me and for the other person with me. I told the restaurant but I was told that it closes at 11:30. The woman said, No sir. It closes at 10:30. I had to leave the hotel with my friend to get breakfast somewhere else. In my check out. I told the story to the guy who is checking me out and I asked him to refund the breakfast money. He said, I can't do it. There was no apology for their mistake and no refund. And I was charged for two meals that I didn't receive in my staying there.
جهاد منصور 21st February 2020 Source: Google
ما كنت عارف عمان حلوه هيك
nouri mazin 21st February 2020 Source: Google
Traveler Business 21st February 2020 Source: Expedia
The stuff is good but they should be more professional, and inform the guests of any new updates like using the security card on elevators.
the room was not as i expected! i paid extra for city view i saw nothing special, it's overrated and overpriced!
Petramf Slovenia 21st February 2020 Source: Booking.com
Awesome Good: Very nice and helpful staff and for Mr. Maen two thumbs up. He is helpful, not pushy and very positive
Waleed Saudi Arabia 20th February 2020 Source: Booking.com
ممتعة جدا Good: كل شيء كان رائع طاقم الاستقبال ممتاز جدا وخصوصا مدير الأستقبال الأستاذ احمد ابوعسل الخلوق جدا وتعامل معي بأحترافية عالية